Portrait of Jill looking fly and wearing her "look how smart I am". So professional.

Hello! 

As a systems thinker, I have always tried to improve experiences, processes, flows, layouts... you name it. Naturally, this makes User Research a great fit for me.

During my 8 years in UX, I have; led large scale qualitative research initiatives, spear-headed an Employee Well-Being group to change corporate culture & create internal psychological safety amongst peers, mentored fellow designers (and interested non-designers), given design presentations focused on doing good with data, helped design UX course curriculums & training plans, created robust functional prototypes, developed stories through research findings and delivered actionable recommendations, designed data resiliency dashboards and e-commerce pages. I consider myself a full-stack UX designer/researcher.

My passion lies in research and creating efficient & simple design flows that get people where they need to go with minimal friction. I am happiest with user testing & research, identifying patterns and pulling out nuanced findings. I have a strong depth of knowledge with both qualitative and quantitative research practices. I pride myself on my communication skills and find it incredibly rewarding when a team finds alignment and moves forward together.

I know that in the real world ideal processes sometimes need to take a back seat to the task at hand. I’m no stranger to the hybrid artifact approach, Frankenstein-ing research practices to best fit the problem. I love research, but I also understand balance. “Enough” is generally enough. Regardless of how we get there, I will always advocate for the user.

In my down time you can find me making pottery, doing my best impression of a beekeeper, and generally just being curious about life.